Junior IT Analyst

KOHO

2d • CA$44,000 - CA$55,000 • Remote

About The Position

We're looking for a Junior IT Analyst to join our team in a remote-first role based in Canada — someone who is genuinely motivated by troubleshooting challenges and passionate about continuous learning. This is an excellent opportunity for someone early in their IT career who gets excited about solving problems and constantly expanding their technical knowledge.
Reporting to the Senior Manager of Product Security, you'll be part of a team that keeps our technology infrastructure running smoothly and empowers our team to work effectively from anywhere.

Requirements

• You have excellent troubleshooting skills – you're naturally curious and persistent when solving technical problems
• You're self-motivated and work effectively independently with minimal hand-holding
• You have strong communication skills and can explain technical concepts to non-technical users in a clear and patient manner
• You're adaptable and embrace change – technology evolves quickly and you're excited to learn and grow with it
• You have a customer service mindset and genuinely enjoy helping people solve their technical challenges
• You're detail-oriented and understand the importance of documentation and following established processes
• You have foundational IT knowledge and are eager to deepen your expertise across various technologies

Nice To Haves

• Experience with macOS, JumpCloud, Google Workspace, and Slack

Responsibilities

• Providing technical support and troubleshooting across all company systems, applications, and hardware
• Diagnosing and resolving technical issues for end-users with minimal supervision
• Managing user accounts, permissions, and access controls across our technology stack
• Maintaining and documenting IT processes, procedures, and solutions in our knowledge base
• Collaborating with team members to implement new tools and improve existing workflows
• Proactively identifying potential technical issues and implementing preventive solutions
• Supporting onboarding and offboarding processes to ensure smooth transitions for team members
• Staying current with emerging technologies and best practices to continuously improve our IT operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed