Junior IT Service Technician (Tier 1)
About The Position
Smartt is seeking a motivated Junior IT Service Technician (Tier I) to join their team. This role is ideal for someone passionate about technology, enjoys working with people, and is eager to tackle technical challenges in diverse client environments. The successful candidate will be responsible for deploying, configuring, managing, scaling, and troubleshooting IT needs for corporate clients, including network, hardware, and software across various platforms and systems, both on and off-site. This position offers the opportunity to develop into a 'T Shaped Professional' with broad IT knowledge and specialized expertise.
Requirements
- Bachelor’s degree in Technology, or post-secondary technical education
- 1+ Years experience
- Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
- In-depth knowledge of firewall and VPN setup and configuration
- VMware Virtual Servers configuration, maintenance, migration
- Windows Server 2003-2019 configuration, maintenance, migration
- Azure and AWS cloud configurations, best practices and production deployments
- Unix/Linux Servers configuration, maintenance, migration
- Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR / 7.0 (IELTS) or equivalent
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills
- Valid BC driver's license
Nice To Haves
- Previous experience with an MSP, TSP or ITSM
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
- Database Administration (Oracle, MySQL, MSSQL)
- Azure and AWS cloud configurations, migration, best practices and hybrid deployments
- LLM or Copilot lab or production knowledge
- Proven experience implementing ITIL across organization
- Proven IT Service Management experience for environments with 50+ employees
Responsibilities
- Provide service & helpdesk for various Managed Service Clients
- Manage, secure, troubleshoot, and provision/deprovision accounts, systems, network equipment and services from client premise, to edge to core to cloud
- Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & Documentation
- Contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team
- Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services
- Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy
- Follow established best practices, procedures, etc. at the recommendation of senior Client Leads
- Recommend technical improvements to senior team members
- Monitor and respond to emergency support request within our SLA guidelines
- Create and contribute to monthly reports and projects
- Be accountable for logging & fulfilling billable hours on a daily, weekly, monthly, and yearly basis while adhering to vendor and internal Smartt best practices.
- Complete responsibilities according to our Principles and SLA's
Benefits
- $60,000-$80,000 Salary (adjusted with commensurate experience)
- 15 paid holidays per year
- BC Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Free Internet connection at home
- Sponsored & paid education plan
- Sponsored & paid technology fund
- Weekly team lunches, team events, and outings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
