Junior AI & Automation Engineer 1 1

TÜV SÜD • Wakefield, MA

2d • Hybrid

About The Position

The Junior IT Process & Business Analyst supports digital transformation, process optimization, and automation initiatives across TÜV SÜD Americas. The role works with business stakeholders, process owners, and IT teams to discover and document existing workflows, identify opportunities for improvement, define requirements, and help shape and validate digital solutions. The successful candidate will progressively take on independent responsibility for smaller business analysis and process optimization initiatives.

The position is in the IT – AI & Automation department and is based in Wakefield, Massachusetts, under a hybrid work model. It is full-time and reports to the Manager, AI & Automation, with functional reporting to the IT Strategy & Innovation Specialist. Minimal travel may be required based on business needs. The role involves regular use of computers, collaboration platforms, and communication tools in a professional office environment.

The anticipated annual base pay range is $70,000–$80,000. Actual pay depends on factors including relevant experience, training, qualifications, and internal equity. The compensation package may include an annual bonus target, subject to eligibility and other requirements.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, Computer Science, or a related field.
• Initial professional experience in business analysis, process improvement, requirements engineering, software development, or a related field; relevant internship experience is acceptable.
• Basic understanding of business process analysis, process mapping, and workflow optimization.
• Familiarity with requirements gathering, user stories, acceptance criteria, and functional documentation.
• Strong analytical and problem-solving skills, including the ability to understand business processes and identify improvement opportunities.
• Strong organizational skills and attention to detail, particularly in preparing and maintaining structured documentation.
• Effective written and verbal communication skills and the ability to collaborate with technical and non-technical stakeholders.
• Familiarity with Microsoft 365 applications, including Teams, SharePoint, Excel, and PowerPoint.
• Interest in digital transformation, business process optimization, automation, and emerging technologies.
• Willingness to continuously develop business analysis capabilities and progressively assume greater responsibility.

Nice To Haves

• Experience with process mapping tools such as Microsoft Visio, Lucidchart, or Miro.
• Basic understanding of Agile development methodologies and project management concepts.
• Exposure to Microsoft Power Platform, low-code/no-code development environments, or rapid prototyping tools.
• Familiarity with data analysis, SQL, Power BI, or similar reporting and analytical tools.

Responsibilities

• Participate in and progressively lead business process discovery sessions and digitalization workshops with stakeholders across TÜV SÜD Americas.
• Analyze and document existing business processes, including current-state workflows, system interactions, data flows, and dependencies.
• Identify process inefficiencies, manual activities, and opportunities for process optimization, automation, and digitalization.
• Support the design and documentation of improved future-state business processes.
• Gather, analyze, and translate business requirements into structured documentation, including user stories, epics, acceptance criteria, and functional specifications.
• Collaborate with business stakeholders, process owners, and IT development teams to clarify requirements and translate business needs into actionable solution concepts.
• Develop process maps, workflow diagrams, and supporting documentation using Microsoft Visio, Lucidchart, or similar platforms.
• Support the creation of lightweight mockups, prototypes, and proof-of-concepts to validate potential digital solutions.
• Assist in evaluating the feasibility, business value, and potential impact of identified digitalization opportunities.
• Support user acceptance testing and validate developed solutions against documented business requirements.
• Prepare meeting summaries, maintain project documentation, and track assigned activities and deliverables.
• Progressively assume independent responsibility for smaller business analysis and process optimization initiatives.

Benefits

• 401(k) plan with employer match.
• Up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents.
• Medical, dental, and vision health plans.
• Life insurance and disability coverage.
• Generous paid time off.
• Annual bonus target may be included in the compensation package, subject to eligibility and other requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level