Junior IT Engineer ID87006

AgileEngine•Richmond, VA

7d•Hybrid

About The Position

We are looking for a Junior IT Engineer to support day-to-day IT and SaaS infrastructure operations. This person helps configure Okta integrations, administers workplace platforms like Google Workspace and Slack, and manages endpoints across macOS and Windows devices. It is a hands-on role for someone eager to learn IT automation alongside senior engineers.

Requirements

You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;
2+ years of hands-on experience supporting or managing SaaS platforms in a corporate environment.
Basic familiarity with public cloud concepts and cloud-native technologies.
Exposure to DevOps/SRE principles, basic infrastructure-as-code concepts, or collaboration tool integrations.
Strong communication skills and the ability to collaborate effectively across distributed, asynchronous teams.
A proactive mindset with a strong desire to learn, grow, and build technical skills alongside senior engineers.
Exposure to or an interest in automating repetitive IT tasks using workflow and automation tools.
Strong problem-solving skills and a track record of executing assigned IT tasks reliably.
Upper-intermediate English level.

Responsibilities

Assist in configuring and maintaining Okta integrations, Sandboxes, and profile masters across the organization.
Support the administration of internal productivity and workplace SaaS platforms, including Google Workspace, Atlassian Suite, Slack, and GitHub, to enhance the employee experience.
Support endpoint management for a mixed macOS and Windows device environment using tools like Iru (f/k/a Kandji) and Intune.
Act as a reliable point of support and escalation for end-user technical issues.
Learn and help implement basic IT automations using tools like Okta Workflows and Jira Automation to streamline routine tasks.
Collaborate with senior team members to evaluate technical requirements and help implement sustainable IT solutions.
Assist in identifying opportunities to improve operational efficiency across teams.
Maintain and update documentation for IT configurations, processes, and system improvements.