Junior IT Administrator - HealthTech SaaS

Truelogic

2d•Remote

About The Position

The Junior IT Administrator serves as the first line of defense for internal technology operations, directly supporting employees in a remote-first, SaaS-driven environment. Reporting directly to the Senior IT Manager, you will take ownership of the day-to-day helpdesk, hardware asset tracking, and automated user lifecycle (onboarding/offboarding) workflows. This role offers an exceptional growth trajectory, providing hands-on exposure to enterprise single sign-on (SSO) architecture, Mobile Device Management (MDM), cloud security hygiene, and strategic compliance initiatives like SOC 2.

Requirements

1–2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained within a remote or fast-paced SaaS corporate environment.
Solid fundamentals in troubleshooting end-user issues across both macOS and Windows platforms.
High adaptability and readiness to learn, configure, and administer modern web-based enterprise SaaS applications.
Strong conceptual understanding of basic data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding.

Nice To Haves

Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts.
Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration.
Exposure to Mobile Device Management (MDM) suites for securing remote company laptops.
Basic awareness of credential management systems and enterprise password tools.

Responsibilities

Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware.
Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns.
Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.