Junior HPC OneStop Technician

Edgewater Federal Solutions, Inc. • Albuquerque, NM

3h

About The Position

Edgewater Federal Solutions is seeking a Junior HPC OneStop Technician to support a major national laboratory. We are seeking someone with two years’ experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team. You will be part of a team that provides a “one stop” interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic. This is a temporary position with the HPC OneStop team through September 30, with potential for permanency.

Requirements

• HS Diploma and a minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be a US Citizen
• Ability to obtain and maintain a U.S. Department of Energy Q security clearance.
• Familiarity/experience with Windows and Linux Operating Systems
• Familiarity/experience with programming and scripting languages such as Bash or Java.
• 12 months of customer help desk experience.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Effective oral and written communications skills along with a strong customer service commitment.
• Familiar with information security best practice

Nice To Haves

• Knowledge / experience with engineering and High-Performance Computing user environments, such as programming models, engineering applications, etc.
• Systems administration experience with either Windows or Linux servers.
• Knowledge of DevOps tools, chat tools, or web technologies.
• Experience with Knowledge-Centered Service (KCS) methods.
• Experience with Gitlab, Jira, MatterMost, or Joomla.
• Knowledge of IT Service Management (ITSM).

Responsibilities

• Provide users with interactive issue troubleshooting in a complex computing hardware and software environment
• Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
• Work with application and system supporters to identify advanced solutions to user issues
• Provide continued assistance in maintaining a sizable knowledge base

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED