Junior Help Desk Technician

Chenega Systems • West Point, NY

3h • $23 - $27 • Remote

About The Position

The Junior Help Desk Technician provides IT advice and support services at the United States Military Academy (USMA) at West Point. The role answers user queries and addresses system and user issues in a timely, professional manner. It also provides direct production support for application users by responding to operational problems submitted through help desk tickets. The position is listed as remote, with teleworking permitted.

Requirements

• High school diploma.
• At least 1 year of relevant experience.
• U.S. citizenship.
• Background check required.
• Ability to work independently and effectively as part of a team.
• Ability to manage multiple efforts with time-related constraints in a fast-paced contracting environment.
• Ability to communicate and collaborate effectively with diverse internal and external stakeholders.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent Microsoft Office skills, including Word and Excel.
• Excellent M365 skills.
• Ability to train end users on frequently encountered technical issues.
• Ability to provide technical assistance and support over the phone.
• Good problem-solving skills, including the ability to visualize a problem or situation and think abstractly to solve it.

Nice To Haves

• Good phone skills and a professional demeanor.
• Previous customer service experience.

Responsibilities

• Create help desk tickets describing the service requiring support.
• Attempt to resolve tickets and escalate them when needed.
• Receive customer help desk phone calls and service requests for support.
• Provide direct production support to application users by responding to operational problems submitted through help desk tickets.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED