Junior Help Desk Intern (Summer 2027)

Muon Space•Mountain View, CA

6d•Onsite

About The Position

Summer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA. The IT team at Muon keeps the whole company running — laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft. As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teammates get unblocked. It's a hands-on way to build real IT and customer-service skills while learning how a fast-moving aerospace company operates. Muon is a small and fast growing startup which offers interns the experience to get direct mentorship and have real impact on our programs. As an intern, you'll collaborate with a dynamic team in a startup environment and have the chance to learn from some of the most accomplished and experienced aerospace professionals in the industry. We're committed to offering an experience where your decisions and contributions play a pivotal role in driving Muon's success.

Requirements

Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)
Strong communication and customer-service skills, and patience helping non-technical users
Well-organized, reliable, and eager to learn
Able to work full-time and on-site in Mountain View, CA

Nice To Haves

Prior help desk, IT support, or customer-service experience
Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
Exposure to Active Directory, Okta, or Google Workspace administration
CompTIA A+ or similar coursework or certification (in progress is fine)

Responsibilities

Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes
Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees
Troubleshoot common hardware, software, printing, conferencing, and connectivity issues
Help maintain IT inventory and asset records, and keep documentation and how-to guides up to date
Escalate more complex issues to senior IT staff and learn from how they are resolved