Junior Field Service Technician - Baltimore/Ellicott City MD (60336)

Core Health & Fitness, LLC•Baltimore, MD

1d•Onsite

About The Position

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician to join our growing organization! Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands. Duties include performing basic service work, assist with new product installations, weekly inspections of equipment for Key Accounts; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health and Fitness products by providing service and maintenance parallel with friendly and knowledgeable customer support.

Requirements

High school diploma or equivalent
Minimum of 1-2 years’ experience in a customer facing technical support or service roll required
Basic knowledge of mechanical/technical problem solving
Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field
Excellent written and oral communication skills with attention to detail
Working knowledge of Microsoft Office Suite and similar communication related software
Ability to learn Sales Force software
Valid driver’s license with acceptable driving record
Background Screening with a successful outcome
Ability to drive a pickup truck and small work van
Ability to travel outside the regular service area domestically up to 25%
Possess basic mechanical aptitude
Basic knowledge of the fitness industry
Basic knowledge and experience in technical and mechanical problem solving
Advanced knowledge of the use of hand tools
Ability to recognize and solve problems in a timely manner
Ability to embrace deadlines
Strong sense of urgency to achieve a high percentage of goals
Willing to assist teammates when needed
Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors
Contributes to a positive working environment
Demonstrates effective interpersonal, verbal, and written communication skills
Ability to be consistently accurate
Unwavering attention to detail and commitment to world-class quality
Able to follow tasks to completion in a timely manner without sacrificing quality in doing so
Skilled in planning, organization, and establishing multiple priorities for work assignments
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
Breaks down problems into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems

Nice To Haves

College/Tech degree in related field preferred
Additional training in commercial fitness industry or combination of education and experience preferred
Working knowledge of fitness industry preferred

Responsibilities

Conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed
Accepts, schedules, and completes work orders within 48 hours
Inspects all equipment during specified visits to Key Accounts
Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures
Follow testing procedures accurately
Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies
Ensure customer satisfaction by delivering quality and courteous support in a timely manner
Communicates information regarding product performance and relays field feedback to Director of Services
Ability to understand technical documentation
Possess basic mechanical aptitude
Inspect newly installed equipment on site where necessary
Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing
Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment
Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment
Ability to maintain/maintenance a company vehicle and park in a safe location
Ability submit expense reports and other paperwork ON TIME
Act in a safe manner and ensure that those around them do not put themselves or others at risk
Provide basic hand tools
Log all service reports immediately upon completion
Discuss new products with customers
Keep Sales informed of upcoming purchases or needs customers are planning
Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity