Junior Field Service Technician - Orange Park/Lakeside, FL (60896)

Core Health & Fitness, LLC • Vancouver, WA

5d • $25 - $28 • Remote

About The Position

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician - Orange Park/Lakeside, FL to join our growing organization!

Requirements

• High school diploma or equivalent
• Minimum of 1-2 years’ experience in a customer facing technical support or service roll required.
• Basic knowledge of mechanical/technical problem solving
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Excellent written and oral communication skills with attention to detail.
• Working knowledge of Microsoft Office Suite and similar communication related software.
• Ability to learn Sales Force software.
• Valid driver’s license with acceptable driving record
• Background Screening with a successful outcome
• Ability to drive a pickup truck and small work van
• Basic mechanical aptitude.
• Ability to understand technical documentation.
• Service Techs are required to provide basic hand tools.
• Strong organizational, communication, problem solving, and analytical skills.
• Basic knowledge of the fitness industry
• Basic knowledge and experience in technical and mechanical problem solving.
• Advanced knowledge of the use of hand tools
• Ability to recognize and solve problems in a timely manner.
• Ability to embrace deadlines.
• Strong sense of urgency to achieve a high percentage of goals.
• Willing to assist teammates when needed.
• Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors.
• Contributes to a positive working environment.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Ability to be consistently accurate.
• Unwavering attention to detail and commitment to world-class quality
• Able to follow tasks to completion in a timely manner without sacrificing quality in doing so.
• Skilled in planning, organization, and establishing multiple priorities for work assignments.
• Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Problem Solving/Analysis - Breaks down problems into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours
• Requires driving to customer locations in company vehicle.
• Able to walk/run/lift to test equipment for issues and when work is completed to test unit.
• Ability to use standard hand tools like wrenches, screw drivers, ratchets, drills, voltmeter, etc.

Nice To Haves

• College/Tech degree in related field preferred
• Additional training in commercial fitness industry or combination of education and experience preferred.
• Working knowledge of fitness industry preferred.
• Ability to travel outside the regular service area domestically up to 25%.

Responsibilities

• Conduct weekly inspections at Key Account locations and make repairs/adjustments as needed.
• Accepts, schedules, and completes work orders within 48 hours.
• Inspects all equipment during specified visits to Key Accounts.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Follow testing procedures accurately.
• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Communicates information regarding product performance and relays field feedback to Director of Services.
• Inspect newly installed equipment on site where necessary.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing.
• Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
• Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment.
• Maintain/maintenance a company vehicle and park in a safe location.
• Submit expense reports and other paperwork ON TIME.
• Log all service reports immediately upon completion.
• Discuss new products with customers.
• Keep Sales informed of upcoming purchases or needs customers are planning.
• Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity.

Benefits

• Core Health & Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED