Junior Dispatcher: Transportation

The Sutherland Group of Companies•Kelowna, BC

1d•Onsite

About The Position

We are looking for a Dispatcher to join our Sutco Transportation team in West Kelowna. As a Sutherland Group Company, Sutco values more than simply providing industry-renowned services to our clients. We put the happiness, success, and growth of our team members and community first. Join us in our commitment to elevate and innovate in the Transportation industry.

Requirements

2 years of post‑secondary education in Business, Supply Chain, or a related field.
Availability to work day shifts, with the flexibility to cover evening and night shifts as needed.
Must possess exceptional verbal and written communication skills.
Strong computer skills are a must have.
Excellent organizational, interpersonal, and critical thinking skills.
Self-starter who is able to work independently with little supervision.

Nice To Haves

1 year's experience in a related position preferred, but training can be provided for candidates with transferable skillsets.

Responsibilities

Monitor driver movements and activities, provide support as required.
Plan and communicate the most efficient routes to drivers, work with drivers to maintain route integrity.
Proactively review changing weather/road conditions and direct drivers on best routes to take to minimize disruptions as conditions change.
Communicate calmly, compassionately and effectively; liaise between drivers and customers to ensure smooth operations.
Proactively confirm/remind drivers of scheduled maintenance appointments to minimize unnecessary downtime and missed appointments.
Prepare cross-border paperwork for drivers.
Monitor drivers’ ETA to shippers and communicate that ETA with shippers to ensure faster unloading and turnarounds.
Learn and implement both company policies and legal requirements of the transportation industry into the daily duties to ensure compliance and efficiency.