Junior Deployment Specialist

FacilityOS•Annapolis, MD

19d•Hybrid

About The Position

We are looking for a proactive and detail-oriented Junior Deployment Specialist to help with the hardware deployment process from beginning to end. This role is ideal for someone who thrives in a hands-on environment, enjoys solving logistics challenges, and is passionate about keeping operations running smoothly. You will play a critical part in ensuring that our products are configured, packaged, and delivered accurately and on time to clients around the world. In addition to client-focused deployments, this role will also help with in-house inventory intake, ensuring our internal hardware and materials are accurately tracked, organized, and ready for use. Note: This role is on-site and requires regular physical presence to support hardware handling, inventory, and shipping operations.

Requirements

Experience with shipping and delivery is considered an asset
Technical aptitude for hardware setup and basic troubleshooting
Strong organization and time management skills, attention to detail
Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency
Self-driven and able to work with minimal direction and supervision
Comfortable working hands-on while guiding others and coordinating daily tasks
Good communication skills, especially when working cross-functionally or with third-party logistics providers
Comfortable working independently and managing multiple priorities
Able to thrive independently while being a collaborative team player

Nice To Haves

Experience working in SaaS
Comfortable using shipping tools and inventory management systems
Familiarity with ERP or inventory software (e.g., NetSuite, SAP, etc.)

Responsibilities

Hardware Configuration: Help set up and configure hardware according to client-specific requirements.
Shipping Coordination: Create shipping labels and waybills, package equipment and help manage outgoing shipments
Cross-Functional Collaboration: Collaborate cross-functionally to support deployment best practices and assist in streamlining workflows for better efficiency and scalability.
Receive, process, test and deploy RMA devices for customers
Tracking and receiving incoming products and help with the monthly inventory count
Organizing inventory accordingly and maintain cleanliness
May have to lift up to 50 lbs