Junior Deployment Specialist

FacilityOSAnnapolis, MD
19dHybrid

About The Position

We are looking for a proactive and detail-oriented Junior Deployment Specialist to help with the hardware deployment process from beginning to end. This role is ideal for someone who thrives in a hands-on environment, enjoys solving logistics challenges, and is passionate about keeping operations running smoothly. You will play a critical part in ensuring that our products are configured, packaged, and delivered accurately and on time to clients around the world. In addition to client-focused deployments, this role will also help with in-house inventory intake, ensuring our internal hardware and materials are accurately tracked, organized, and ready for use. Note: This role is on-site and requires regular physical presence to support hardware handling, inventory, and shipping operations.

Requirements

  • Experience with shipping and delivery is considered an asset
  • Technical aptitude for hardware setup and basic troubleshooting
  • Strong organization and time management skills, attention to detail
  • Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency
  • Self-driven and able to work with minimal direction and supervision
  • Comfortable working hands-on while guiding others and coordinating daily tasks
  • Good communication skills, especially when working cross-functionally or with third-party logistics providers
  • Comfortable working independently and managing multiple priorities
  • Able to thrive independently while being a collaborative team player

Nice To Haves

  • Experience working in SaaS
  • Comfortable using shipping tools and inventory management systems
  • Familiarity with ERP or inventory software (e.g., NetSuite, SAP, etc.)

Responsibilities

  • Hardware Configuration: Help set up and configure hardware according to client-specific requirements.
  • Shipping Coordination: Create shipping labels and waybills, package equipment and help manage outgoing shipments
  • Cross-Functional Collaboration: Collaborate cross-functionally to support deployment best practices and assist in streamlining workflows for better efficiency and scalability.
  • Receive, process, test and deploy RMA devices for customers
  • Tracking and receiving incoming products and help with the monthly inventory count
  • Organizing inventory accordingly and maintain cleanliness
  • May have to lift up to 50 lbs

Benefits

  • Comprehensive health coverage (includes Dental and Vision coverage)
  • A Hybrid work environment with our office based in Annapolis, MD
  • Opportunity for advancement and growth
  • Catered Events, Snacks, Drinks – You won’t go hungry!
  • Birthday and Life Celebrations
  • Two annual parties in a year
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