Deployment Specialist
About The Position
The Deployment Specialist owns and executes a queue of product deployments across the TradePending Product Line. You will serve on a deployment team to deliver the technical configuration of the products within quality and time expectations. This will require engagement with 3rd party partners to complete integration, with the client points of contact for detailed configuration information, and the Sales and Customer Success teams to maintain the continuity and health of the client relationship. You will be a key partner in delivering the value proposition clients expect of TradePending and its products.
Requirements
- 1 year experience with website support, or another arena with strong use of HTML, and CSS
- Exceptional problem-solving skills
- Effective listening skills
- A genuine passion for delivering exceptional customer experiences
- Ability to navigate ambiguity and resolve customer inquiries with confidence
- Proficiency in multitasking and managing open tickets in the queue
- Self-motivated with the ability to work independently while collaborating with the team and development
Nice To Haves
- Experience in ticketing applications such as Salesforce, Zendesk, or similar tools
- Experience with automotive dealers and products
- Experience in a SaaS or proprietary software technical support environment
Responsibilities
- Partner with clients and sales leaders to identify and clarify product configuration needs
- Drive 3rd party partners on services needed and troubleshooting to ensure quick turn times and accuracy
- Maintain up-to-date Deployment status and Notes in required systems
- Promptly communicate issues and roadblocks to Customer Success and Sales Team Members on account
- Escalate delays and roadblocks in a timely manner to appropriate parties
- Provide regular updates to the account management team on status and anticipated go live dates
- Thorough quality checks of all deployments to ensure account satisfaction and long term retention
- Timely deployment of products to ensure team and company goals for monthly billing targets and account growth are met
- Engage with broader team to drive improvements in process and product
- Learn functionality and adopt technical processes for new or acquired products as they are released
- Complete required trainings, courses, and online classes provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
