Junior Customer Service Agent- Night Shift

Videoslots • Malta, MT

11d • Onsite

About The Position

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

Requirements

• Native English speaker
• Flexible and willing to work on a night shift.
• Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
• Exceptional organisation skills
• Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Nice To Haves

• New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.

Responsibilities

• Be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.
• Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
• Identify and support players in any difficulties they might encounter.
• Provide explanations to customers about products/site/policies/ promotions, etc.
• Update customer account/details with necessary information when needed.
• Understand, guide, and support players in Safer Gambling.
• Collaborate with our Fraud and payments team in customer queries.
• Understand AML and report any suspicious activity.

Benefits

• Private health insurance
• Wellness allowance –up to €300 per year
• Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen
• Birthday leave
• Company and team-building events
• Relocation package to Malta, including flight and two weeks of accommodation
• Performance bonus- up to 10% of base salary paid quarterly if you achieve your KPIs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed