Junior Contact Center Developer

NTT DATA Services•McKinney, TX

6d•$75,168 - $130,500•Remote

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Junior Contact Center Developer.

Requirements

3+ years of experience in software development, application support, or contact center technologies.
3+ years of experience with Python, JavaScript, or similar programming languages.
Understanding of APIs, web services, and system integrations.
Basic knowledge of SQL and data management concepts.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.

Nice To Haves

Experience with contact center platforms such as Genesys, Amazon Connect, Five9, NICE CXone, or similar technologies.
Exposure to VoIP, PBX, IVR, call routing, or telephony integrations.
Experience with Node.js, REST APIs, and cloud-based applications.
Familiarity with AWS services, automation tools, and scripting technologies.
Knowledge of CRM platforms and customer support workflows.
Exposure to AI-powered customer service, chatbots, or voice automation solutions.

Responsibilities

Develop and maintain contact center applications, integrations, and automation solutions.
Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies.
Assist in integrating contact center solutions with CRM, customer service, and backend business applications.
Develop and support REST APIs, data exchanges, and system integrations.
Create automation scripts using Python and other scripting technologies to improve operational efficiency.
Troubleshoot production issues and provide application support for business users.
Participate in testing, deployment, and release activities.
Monitor application performance and help identify opportunities for improvement.
Maintain technical documentation, support procedures, and knowledge articles.
Collaborate with business, operations, infrastructure, and vendor teams to deliver enhancements and resolve issues.