Junior Configuration Management Analyst - SECRET Clearance

NTT DATA Services•Arlington, VA

5d•$75,372 - $113,058•Onsite

About The Position

NTT DATA Federal is looking for an experienced, career-oriented Configuration Management Analyst (CMA) to support the ongoing needs of a federal government client. The CMA will be instrumental in administering and developing the client’s configuration management program, ensuring its quality, accuracy, and continuous improvement. This position is ideal for a professional who thrives in collaborative environments and enjoys enhancing IT processes for enterprise-level integration.

Requirements

Minimum 3 years of experience utilizing IT applications for process improvement and reengineering business processes to include activity and data modeling, business method improvements, and transition planning for new IT processes.
Active Secret Security Clearance

Nice To Haves

Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline
Experience working in a high-volume, operations-driven environment.
Experience with ITIL processes in a fast-paced setting.
Experience communicating with customers at all levels.
Customer service experience.
Strong written and verbal communication skills, with the ability to prepare concise summaries and action reports.
ITILv3 Foundation Certificate.
Experience with ServiceNow ITSM (any version), Microsoft System Center Configuration Manager, Microsoft Team Foundation Server, and Cisco Prime.
Proven ability to coordinate enterprise-wide integration efforts across multiple teams.

Responsibilities

Support and coordinate junior-level configuration management activities across multiple project teams.
Maintain and update change records, logs, documentation, meeting materials, and action item trackers.
Monitor and track Software Change Requests (SCRs) and Software Change Proposals (SCPs).
Manage configuration items and identification logs.
Perform audits, assessments, and CMDB (Configuration Management Database) health checks.
Document configuration management processes and procedures.
Prepare and analyze CM metrics and key performance indicators (KPIs) to assess program effectiveness.
Update and maintain CM SharePoint sites and document libraries.
Respond to data calls, participate in meetings, and provide status reporting.
Coordinate property and inventory tracking related to configuration items.