Junior Branch Manager (Toronto International Airport)
About The Position
As a Junior Branch Manager at SIXT, you will lead a team to deliver exceptional customer experiences and ensure daily responsibilities are met at performance standard levels. You will train and support the ongoing development of new hires, foster team building through goal setting and motivation, and work towards exceeding departmental objectives including conversion targets and lead generation. You will create a sense of ownership within the team, resolve employee issues, communicate the company's purpose, core values, and vision, and ensure employees adhere to their schedules. Additionally, you will document general reports on team member performance and targets, and perform other assigned job-related duties.
Requirements
- Minimum of 1–2 years of work experience in sales and customer service
- Strong knowledge of customer care techniques and processes
- Good supervisory and strong communication skills, with the ability to coach, motivate, and interact with others
- Exceptional interpersonal and relationship-building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Must be authorized to work in Canada and not require work authorization sponsorship
- At least 21 years old
- Hold a valid Provincial driver's licence with a clean driving record
- Available for day, evening and weekend shifts
- Limited travel within Canada and United States is required
Nice To Haves
- Ability to communicate in other languages is a plus
Responsibilities
- Lead the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
- Train and support the ongoing development of new hires, assuring the necessary tools and information are in place to incubate success
- Exert strong team building skills through goal setting, motivation, and follow-up to reach those goals, while improving the team and facilitating communication among its members
- Exceed and meet departmental objectives, including conversion targets and lead generation, and strive continually for new ways to increase sales opportunities
- Create a sense of ownership within the team, resolve employee issues, communicate the company's purpose, core values, and vision, and ensure that employees follow their schedules as designed
- Document general reports on each team member's performance and targets, ensuring that they exceed expectations, and perform other job-related duties as assigned
Benefits
- Paid Time Off: Enjoy a generous vacation policy that increases with tenure.
- Comprehensive Healthcare & Life Insurance: Access to medical, dental, and vision coverage, along with life insurance for added security.
- Bonus Plan: Benefit from a performance-based bonus plan to reward your achievements.
- Uniform Provided: Receive a full uniform at no cost to maintain a professional appearance.
- Exclusive Benefits: Access to a company car as well as special rental rates for family and friends.
- Employee Assistance Program: Access to the Employee Assistance Program for personal and professional support when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
