Junior Assistance Animal Reviewer

PetScreening • Mooresville, NC

9d • Hybrid

About The Position

PetScreening is seeking a Junior Assistance Animal Reviewer to join our growing team. This role involves analyzing submitted documentation to ensure compliance with Fair Housing guidelines and reviewing other profile information for accuracy. The ideal candidate will demonstrate strong attention to detail, critical thinking skills, and the ability to take ownership of assignments to meet production goals. Communication is key, as you will provide professional explanations to users regarding insufficient information and collaborate with the team on questionable cases and procedural changes. This is a hybrid role requiring 3 days a week in the office, with a Monday-Friday schedule.

Requirements

• Education and/or professional experience working in a field directly related to disability services (medical, therapy, special education, etc.).
• Proficiency with technology and computers (Google suite, slack, zoom).
• Ability to develop and maintain momentum through workflow.
• Ability to maintain focus, even at times when environment can become distracting.
• Able to adapt to various workloads/procedural changes in an ever-changing environment etc.
• Prolonged periods of sitting and working on a computer.
• Proficient computer skills with the ability to learn new software.
• Meet individual and team performance targets by achieving key productivity and quality KPIs.
• Contribute to a collaborative team by sharing ideas and process improvements.

Responsibilities

• Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
• Review other profile information for accuracy of information.
• Show attention to detail and critical thinking skills.
• Take ownership of assignments and be proactive towards achieving goals.
• Meet designated production goals.
• Provide professional explanations to users regarding insufficient information.
• Collaborate with the team in discussions regarding questionable information.
• Participate in team discussions regarding procedural changes or continued training.
• Report to team lead and management as appropriate.

Benefits

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution.
• Paid time off accrual beginning first day of employment.
• Paid holidays.
• Optional remote work days.
• Paid Family/Military/Bereavement leave.
• Pet friendly office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed