Junior Apigee Operations Analyst
About The Position
The Junior Apigee Operations Analyst provides technical support for operating, monitoring, troubleshooting, and sustaining enterprise Apigee API management services in an ITIL-based IT Service Management (ITSM) environment. The position supports production and non-production Apigee environments as part of a cross-functional team delivering enterprise API services. It works with Apigee Development, DevSecOps, Infrastructure, Cloud, Cybersecurity, Network, Database, and Service Management teams, while developing toward independent Apigee operations and Tier II technical support. The role supports API management, enterprise infrastructure, cloud technologies, cybersecurity, monitoring, automation, and ITSM processes. The position is based in Norfolk, Virginia, and requires the employee to live within driving distance. The schedule is Monday through Friday, 40 hours per week. The employee must be able to obtain and maintain a Secret clearance.
Requirements
- Basic understanding of APIs, web services, REST APIs, and API management concepts.
- Familiarity with HTTP/HTTPS, JSON, XML, authentication, authorization, and API troubleshooting.
- Knowledge of networking fundamentals, including TCP/IP, DNS, ports, routing, and firewalls.
- Understanding of cloud computing concepts, with familiarity or exposure to AWS environments.
- Familiarity with Linux or Unix environments and basic infrastructure troubleshooting.
- Strong analytical and problem-solving skills, with the ability to follow established troubleshooting and ITSM procedures.
- Effective written and verbal communication skills, including the ability to document technical issues, troubleshooting activities, and resolutions clearly.
- Ability to obtain and maintain a Secret-level clearance.
- CompTIA Security+ certification.
- Ability to perform the described physical duties, including sitting at a workstation for extended periods, working at a desktop or laptop for extended periods, communicating verbally and in writing, and lifting or moving typical amounts of weight up to 20 pounds.
- Regular and predictable attendance.
Nice To Haves
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Cybersecurity, or a related technical field.
- Experience with or exposure to scripting using Python, Bash, PowerShell, Java, or similar technologies.
- Other relevant technical certifications.
Responsibilities
- Provide day-to-day operational support for production and non-production Apigee API management environments.
- Monitor Apigee services for availability, health, performance, traffic, errors, and capacity, and investigate alerts or potential service issues.
- Review Apigee logs, analytics, traces, and system events to identify and troubleshoot API and platform issues.
- Troubleshoot API proxy, routing, HTTP/HTTPS, authentication, authorization, connectivity, OAuth 2.0, JWT, TLS/SSL certificate, DNS, and related issues.
- Analyze API requests and responses and help determine whether issues originate within Apigee, backend applications, networks, identity services, or supporting infrastructure.
- Support routine Apigee configuration, maintenance, upgrades, planned changes, and post-change service validation.
- Support incidents, service requests, problems, and changes in accordance with ITIL/ITSM processes, documenting activities in ServiceNow or other approved tools.
- Use Splunk or similar monitoring and logging tools to investigate incidents, correlate events, identify recurring conditions, and support performance and capacity monitoring.
- Participate in Operational Readiness Reviews (ORRs), Production Readiness Reviews (PRRs), testing, deployment, and transition of new or modified Apigee services into production operations.
- Assist with Apigee environments hosted in AWS and troubleshoot dependencies involving cloud infrastructure, networking, DNS, security groups, certificates, and backend connectivity.
- Support cybersecurity and compliance activities, including secure Apigee configurations, vulnerability remediation, security changes, and documentation supporting RMF/ATO activities.
- Develop basic scripts using Python, Bash, PowerShell, or similar technologies to automate health checks, monitoring, reporting, and routine operational tasks.
- Maintain operational documentation, knowledge articles, troubleshooting guides, standard operating procedures, and escalation procedures.
- Collaborate with Development, DevSecOps, Infrastructure, Cloud, Cybersecurity, Network, Database, and Service Management teams to resolve operational issues.
- Identify opportunities to improve monitoring, automation, documentation, service reliability, and operational efficiency.
- Record actual time worked by the end of the day or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
- Submit Monthly Status Reports as required.
- Monitor RavenTek email at least three times per week and respond accordingly.
- Complete required compliance training as assigned.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
