Junior and Year-Round Groups Director

Oxford International Education Group • Vancouver, BC

11d • CA$80,000 - CA$85,000 • Onsite

About The Position

The Director of Junior & Year-Round Group Programs, North America is responsible for the strategic leadership, operational management, and commercial success of Oxford International’s Junior and Year-Round Group (YRG) programs across North America. The role ensures the delivery of safe, high-quality, financially sustainable, and student-centred programs while maintaining compliance with all regulatory and organizational requirements. The Director provides leadership across program development, operations, quality assurance, financial performance, people management, and stakeholder engagement, fostering a culture of continuous improvement and operational excellence. Working collaboratively with internal teams, agents, educational partners, and clients, the role is accountable for driving program growth, enhancing the student experience, and protecting the Oxford International brand.

Requirements

• Eligibility to work in Canada
• Clear criminal record check
• Bachelor’s degree in Education, Business, Hospitality, Tourism, Management or a related discipline, or equivalent combination of education and experience
• Significant experience leading educational, youth, language or international student programmes
• Demonstrated experience managing operational budgets and financial performance
• Experience leading and developing high-performing teams
• Experience managing multiple projects and operational priorities simultaneously
• Knowledge of safeguarding, health & safety and risk management practices
• Experience developing policies, processes, and quality assurance frameworks
• Experience working with international students, educational partners and/or agencies
• Strong leadership and people-management skills
• Excellent communication and interpersonal skills
• Strategic thinking with the ability to translate strategy into operational delivery
• Strong financial, analytical and reporting skills
• Excellent organizational and project management skills
• Ability to influence and build relationships with internal and external stakeholders
• Effective problem-solving and decision-making skills
• High level of proficiency in Microsoft Office and business systems
• Demonstrated ability to work flexibility and effectively under pressure during peak operational periods while maintaining high standards of service delivery
• Student and customer focused
• Demonstrates integrity, professionalism and sound judgement
• Collaborative and inclusive leadership style
• Resilient and adaptable in a fast-paced environment
• Proactive, accountable and results-oriented
• Committed to continuous improvement and innovation
• Leads by example and models OI values
• Passion for international education and cultural diversity

Nice To Haves

• Valid driver’s license
• Postgraduate qualification in Education, Business, Leadership or Management
• Project Management qualification
• Experience within the international education sector
• Experience managing residential junior programmes
• Knowledge of Canadian and US regulatory requirements relating to international education
• Experience working across multiple regions and time zones
• Experience using CRM, student management or learning management systems
• Data analysis and business intelligence skills
• Commercial & Sales Excellence
• Continuous learner with a growth mindset

Responsibilities

• Lead the strategic direction and growth of Junior and Year-Round Group Programs across North America
• Develop annual business plans, operational objectives and performance measures
• Drive continuous improvement and innovation across all programmes
• Oversee the planning, delivery and evaluation of residential and group programmes
• Ensure programmes are delivered safely, efficiently and in accordance with Oxford International standards
• Identify and secure suitable programme locations and oversee operational readiness
• Develop and manage programme budgets
• Monitor financial performance, forecasting and profitability
• Prepare regular operational and financial reports
• Recruit, develop and lead high-performing teams
• Manage performance, coaching, succession planning and employee relations
• Foster a culture of accountability, collaboration and continuous learning
• Ensure compliance with all regulatory, safeguarding, health and safety and company requirements
• Monitor quality assurance and implement improvements
• Manage operational risk and business continuity
• Build strong relationships with clients, agents, educational partners and internal stakeholders
• Support sales, marketing and programme growth initiatives
• Represent Oxford International professionally with external partners
• Ensure an exceptional student experience from arrival through departure
• Oversee accommodation, activities, orientation and welfare services
• Respond appropriately to complaints and continuously improve service delivery
• Support the Global Recruitment Team in promoting junior and Year-Round Group programmes, contributing to recruitment initiatives and enrolment growth
• Collaborate with sales and commercial teams to support market development opportunities, promotional campaigns, and recruitment activities in priority markets as business needs evolve.

Benefits

• Flexibility is required during peak programme periods and operational events. This may include evenings, weekends, public holidays and travel to programme locations to support successful delivery.
• During the peak summer programme period, the Director is expected to provide increased operational leadership and support, which will require flexibility to work outside standard business hours, including evenings, weekends and public holidays
• Regular travel within North America is required to support programme planning, site visits and operational delivery. Occasional international travel may also be required.
• As a senior operational leader, the Director may be required to respond to urgent operational matters outside normal working hours to ensure the safety, wellbeing and success of students, staff and programmes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager