Junior Adjudicator FT

Norwescap•Phillipsburg, NJ

19d•$22 - $23

About The Position

Norwescap is seeking a dedicated Junior Adjudicator to adjudicate applications for the Low-Income Home Energy Assistance Program (LIHEAP), Universal Service Fund (USF), and additional energy savings programs. The role applies regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs, and provides information and referrals to Norwescap Senior Adjudicators and outside agencies. The position handles participant files, correspondence, client communications, outreach, and clerical workflow. It also supports program and project development and participates in Norwescap committees and internal meetings. The role operates in a professional office environment and may involve occasional site visits for specific needs.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office 365.
Driver's license.
Maintain confidentiality of information.
Remain tactful and respectful to participants by phone or in person.
Follow oral and written communication from supervisors.
Read and follow program and agency manuals.

Nice To Haves

Associate degree or higher, preferably in social work or a related field.
Two or more years of experience in human services or nonprofit organizations.

Responsibilities

Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations using a state-run Microsoft 365 database system, as well as adjudicate applications for additional energy savings programs.
Maintain production goals in accordance with program needs and in conjunction with the program director.
Establish and maintain program participant files; prepare correspondence to obtain required documentation; and continue or modify regular and emergency assistance applications for eligibility at the time of funding.
Serve as the point of contact for client communications, including email, call center, and walk-in inquiries, and for partnership organizations that assist with client applications.
Create and maintain an outreach calendar of events and create new partnerships while out of the office.
Attend BPU/DCA-sponsored events and Housing and Community Development Department events.
Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators.
Assist with new program and project development and planning.
Participate in Norwescap committees and internal meetings.
Provide information and referrals to Norwescap Senior Adjudicators and outside agencies.