Junior Adjudicator FT

Norwescap•Phillipsburg, NJ

18d

About The Position

Norwescap is seeking a dedicated Junior Adjudicator to adjudicate applications for the Low-Income Home Energy Assistance Program (LIHEAP), Universal Service Fund (USF), and additional energy savings programs. The role applies regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs, and provides information and referrals to Norwescap Senior Adjudicators and outside agencies. The position operates in a professional office environment and routinely uses standard office equipment. Occasional site visits may be required for specific needs. The listed pay rate is $22.00–$23.00 per hour. Norwescap provides equal employment opportunities and prohibits discrimination and harassment as described in its policy.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office 365.
Driver's license.
Ability to maintain confidentiality of information.
Ability to remain tactful and respectful to participants by phone or in person.
Ability to follow oral and written communication from supervisors.
Ability to read and follow program and agency manuals.

Nice To Haves

Associate degree or higher, preferably in social work or a related field.
Two or more years of experience in human services or nonprofit organizations.

Responsibilities

Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as applications for additional energy savings programs.
Maintain production goals in accordance with program needs and in conjunction with the program director.
Establish and maintain program participant files; prepare correspondence to obtain required documentation; and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
Serve as a point of contact for client communications, including email, call center, and walk-ins, and for partnership organizations that assist clients with applications.
Create and maintain an outreach calendar of events and create new partnerships when working out of the office.
Attend all BPU/DCA-sponsored events and Housing and Community Development Department events.
Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators.
Assist with new program and project development and planning.
Participate in Norwescap committees and internal meetings.
Provide information and referrals to Norwescap Senior Adjudicators and outside agencies.