Junior Account Manager

Sheer Logistics•Chicago, IL

8d•$55,000 - $70,000•Hybrid

About The Position

Sheers Account Managers act as a resource to specific accounts within Sheer Logistics to enable load growth and provide exceptional levels of customer service. The Account Manager acts as the primary source of communication between the customers and the Sales team directly tied to their assigned account(s), the Account Manager will be directly communicating with the account(s) they are assisting to grow.

Requirements

High School Diploma or GED equivalent
Previous Customer Engagement Experience
Time management skills
Excellent phone, communication, and customer service skills
Computer literacy and proficiency
Working knowledge of basic geography
Sound judgement and professionalism
Relationship building qualities
Ability to multitask
Attention to detail
Embrace the unknown of each day
Enthusiastic demeaner

Nice To Haves

BA/BS degree or equivalent experience preferred
3PL experience preferred

Responsibilities

Serve as a responsible party across collective Book of Business
Manage and maintain relationships to nurture existing customers and further gain wallet share
Provide exceptional customer service on assigned account(s) to ensure load count growth
Provide immediate support to collective Book of Business through managing operational tasks: Load Building, Track &Trace, Appointment Setting and Document Retrieval
Daily dispatching and providing a high level of customer service in a fast-paced and ever-evolving environment
Thorough communication with all dedicated accounts and associated Sales Reps
Keep updated and timely records of customer interactions and transactions
Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics