Junior Account Manager

Koble • East Lampeter Township, PA

4d • Onsite

About The Position

We are seeking an Account Manager to join our team and help us continue to deliver an excellent client experience as we help customers build and grow their businesses. In this role, you would be responsible for managing and elevating client relationships, proactively handling account issues, and taking ownership of retention and upsell opportunities.

Requirements

• Committed to client success
• Attentive and responsive to client needs
• Detail oriented, particularly when it comes to keeping track of client conversations and following through on client requests
• Diligent with research to understand the client’s industry
• Invested in the overall success of their team and actively contributes to team synergy
• Comfortable with ambiguity
• Experienced in working in a business environment
• A proactive problem solver

Responsibilities

• Establish robust relationships with customers in your book of business
• Conduct regular communication through calls, emails, and client visits, with occasional participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities within your book of business
• Effectively represent customer goals and needs back to the Koble team

Benefits

• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed