JSD SUPERVISOR

Goodwill Industries - Knoxville•Knoxville, TN

4d•$0 - $18•Onsite

About The Position

Responsible for managing and directing the day to day operations of janitorial contracts, including scheduling and supervision of the Skill Trainers, Floor Care Technician, Custodians, and Housekeepers, in the completion of their janitorial contract work. Also oversees the inventory control, orders supplies, conducts maintenance on equipment, and ensures specific contract requirements are completed. Contacts On-Call personnel or works scheduled shifts to fill-in for employees during scheduled/unscheduled absences.

Requirements

Must have prior experience in a janitorial work setting using applicable equipment, and experience driving commercial vehicles and forklifts.
Must have a valid driver’s license and be insurable under the Goodwill Liability Insurance plan.
May be certified to operate a forklift or ability to pass the certification program.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or staff members.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must have reliable transportation

Nice To Haves

Prior experience working with people with disabilities and/or other disadvantages is preferred.

Responsibilities

Responsible for overseeing the functions of local contracts/programs under their responsibility.
Ensuring the staff at each contract site are complying with all contract specifications, including attending on time as scheduled, signing the sign-in sheets, reporting problems/concerns in a timely fashion, and completing all tasks as outlined in the contract.
Ensuring that the contract-site representatives are pleased with the work being performed and that any special work requests are met with their approval.
Scheduling all special projects for the Floor Care Technician and ensuring quality/timeliness is achieved on all projects.
Responsible for working as a member of the team in the JSD department at the assigned location.
Attending JSD staff meetings to review program operations, new policies, procedures and paperwork, Participant issues, facility issues, store issues, and other location/program concerns.
Working with the Commercial Services Coordinator and/or JSD Coordinator to create solutions for identified problems and to implement solutions within the facility and on contract sites.
Providing a good role model by following organizational policies and procedures.
Responsible for attending all required In-Service meetings and Community involvement activities as requested.
Responsible for working to achieve goals and objectives in accordance with contract requirements.
Working with local and state contractors to instill confidence and assurance in using GWIK as an employment service.
Responsible for completing all reports and other requested information in a timely manner as required by GWIK policy. This information includes, but is not limited to; incident reports, accident reports, Quality Control forms, performance evaluations, and employee timecards. Responsible for verifying & submitting timecards to finance.
Responsible for filing state and Goodwill inspection forms within 10 days of receipt.
May utilize a GWIK provided vehicle for business use.
Maintaining the Vehicle Maintenance Book that indicates mileage, maintenance, insurance information, and Transportation Manual.
Operating vehicle in a safe manner in accordance with all GWIK policies and procedures outlined in the Transportation Manual and presented in the GWIK Vehicle Driving Training.
Responsible for the health and safety of JSD staff and Participants assigned to the contract sites.
Reporting immediately any accidents or Worker’s Compensation injuries to Commercial Services Coordinator, VP of Commercial Services and/or Director of Safety and completing the proper paperwork.
Conducting Safety Inspections and ensuring compliance with CARF, DOL, OSHA and TOSHA guidelines with recommendations from outside sources such as the local Fire Marshall.
Responsible for training/supervising Participants assigned at the contract sites.
Ensuring that Participants are working on assigned programs and goals.
Maintaining a safe and healthy work environment for all the Participants.
Following up with Participant’s absences to verify reasons and to lessen prolonged absences or lack of contact with the Participants.
Maintaining confidentiality of Participant’s case file information and their participation in all GWIK programs.
Addressing Participant concerns or issues in a timely and productive manner.
Responsible for reporting any success or problems that Participants are having in their training to the appropriate Workforce Development Specialist.
Responsible for making recommendations to the appropriate Workforce Development Specialist regarding the completion of a Participant’s training program and make recommendations regarding their competitive placement in the janitorial field.
Providing redirection to Participants, as needed, to ensure progress is made on their goals and objectives.
Responsible for working cooperatively with all other GWIK staff to ensure the success of all GWIK functions and operations.
Responsible for reviewing and learning the policies and procedures contained within the Personnel and Emergency Procedures/JSD Manuals and the Participant Handbook.
Responsible for maintaining satisfactory attendance and punctuality for themselves and their staff based on GWIK policies and procedures.
Responsible for participating in at least two (2) GWIK Community events each year and providing additional support to the Marketing staff/department, as needed, to promote GWIK and Participant success.
Responsible for working under the direct supervision of the JSD Coordinator & Commercial Services Coordinator to accomplish all the department’s essential duties and responsibilities, including all other duties as assigned by the VP of Commercial Services.
Responsible for ensuring that departmental record keeping is in compliance with GWIK and CARF policies and procedures.