JRSS NOC Technician III

Leidos•Shiloh, IL

1d•Onsite

About The Position

This position supports the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. The role is within the 24x7 DISA Global Operations Center (DGOC) and is part of the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II). The opening is for a Joint Regional Security Stack (JRSS) Network Operations Controller (NOC) Technician at Scott AFB, IL. U.S. Citizenship with an active Secret clearance is required.

Requirements

High school and 2-4 years of experience
DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
Ability to work in a 24/7 operation
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS
General understanding of network topologies
Active DoD Secret security clearance

Nice To Haves

Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC, inside or outside plant experience
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
Any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4

Responsibilities

Responsible for performing and training team on network operations duties
Execute network operations to include analysis of customer traffic across the MPLS and JRSS infrastructure
Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions
Work directly with supported customers and peers to ensure maximum network availability to minimize or eliminate mission and operational impact
Proactively monitor network alarms across platform specific network management tools
Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
Assess and identify resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management