NOC Technician I

Bandwidth • Raleigh, NC

2d

About The Position

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.

Requirements

• Education: Bachelors degree or relevant work experience
• Experience: 1-3 years working in a network operations environment
• Knowledge: Understanding of carrier-level VoIP-based technologies. Possess excellent technical problem-solving skills and attention to detail
• Skills: Flexibility to work additional shifts where required. Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement. Ability to prioritize work while multi-tasking. Ability to work independently and take ownership of issues with limited supervision. Excellent written and oral communication

Nice To Haves

• Experience: 2 or 4 year Technical degree or experience working in technical environment
• Technical industry certifications is a plus
• Technical troubleshooting experience

Responsibilities

• Perform identification classification, prioritization of incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
• Take ownership of each incident and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow processes and procedures provided by senior NOC personnel
• Execute all job responsibilities during 2nd/mid shift

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees