NOC Technician I

Bandwidth • Raleigh, NC

2d

About The Position

The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.

Requirements

• Education: Bachelors degree or relevant work experience
• Experience: 1-3 years working in a network operations environment
• Knowledge: Understanding of carrier-level VoIP-based technologies. Possess excellent technical problem-solving skills and attention to detail
• Skills: Flexibility to work additional shifts where required. Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement. Ability to prioritize work while multi-tasking. Ability to work independently and take ownership of issues with limited supervision. Excellent written and oral communication

Nice To Haves

• Experience: 2 or 4 year Technical degree or experience working in technical environment
• Technical industry certifications is a plus
• Technical troubleshooting experience

Responsibilities

• Perform identification classification, prioritization of incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
• Take ownership of each incident and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow processes and procedures provided by senior NOC personnel
• Execute all job responsibilities during 2nd/mid shift

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees