Jr. Training Specialist
About The Position
The Junior Training Specialist supports the development and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. Working under the direction of senior training staff, the role helps create training materials, facilitate sessions, maintain training records, and ensure ARCC personnel have the knowledge and skills needed to perform their roles safely and effectively. The position is hybrid, Monday through Friday during standard business hours, with occasional flexibility to support shift-based training delivery. The specialist may assist with classroom, on-the-job, and virtual training; administer assessments; maintain content and records in the Learning Management System; coordinate training logistics; observe operator activities; and support training compliance reporting. The role also answers basic training questions and escalates complex or technical questions to senior staff.
Requirements
- Bachelor’s degree in Energy Management, Engineering Technology, or a related field, or an additional year of industry-related experience in lieu of a degree.
- 0–2 years of experience in a training, operations, or technical support role; recent graduates with relevant coursework or internship experience are encouraged to apply.
- Strong verbal and written communication skills for conveying information clearly to technical and non-technical audiences.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
- Eagerness to learn and grow within a technical training environment.
- Comfort working in a structured, process-driven operations environment.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
- Ability to collaborate and also work independently with minimal oversight when needed.
- Strong interpersonal skills and a professional, approachable demeanor.
- Ability to work a nontraditional schedule as needed, including occasional evenings or weekends for shift-based operator training.
- Ability to sit for prolonged periods while working at a computer and lift up to 15 pounds at times.
Nice To Haves
- Basic understanding of electrical systems, SCADA platforms, or control room operations.
- Familiarity with Learning Management Systems.
- Control room or remote operations center experience; applicants with operator or control room support backgrounds are strongly encouraged to apply.
- Familiarity with SCADA systems, DAS platforms, relay diagrams, or single-line diagrams.
- Experience with LMS platforms or training content development tools such as Articulate, Canva, or PowerPoint.
Responsibilities
- Assist in developing, updating, and maintaining training materials, including standard operating procedures, quick reference guides, job aids, and presentations for ARCC Operators and Engineers.
- Support classroom, on-the-job, and virtual training sessions under the guidance of senior training staff.
- Administer post-training assessments and knowledge checks, compile results, and report outcomes to the training lead.
- Maintain accurate training records, including completion logs, certifications, and assessment scores.
- Update and manage training content in the Learning Management System as directed.
- Coordinate training schedules, room or platform logistics, and participant communications.
- Observe ARCC Operator activities, identify knowledge gaps, and relay findings to senior training staff.
- Assist in reviewing and revising training content to align with current operational procedures, SCADA systems, and regulatory requirements.
- Support tracking and reporting of training compliance metrics across ARCC teams.
- Answer basic training-related questions and escalate complex or technical questions to senior staff.
- Perform other duties as assigned to support the Training team's objectives.
Benefits
- 401(k)/Roth plan with employer match
- Medical, dental, and vision insurance
- Flexible Spending Account (FSA), Health Savings Account (HSA), and dependent care
- Short-term and long-term disability
- Critical illness, accident, and hospital indemnity coverage
- Life insurance and AD&D insurance, group and supplemental
- Legal insurance and identity theft protection
- Pet insurance
- Employee Assistance Program
- Paid time off and sick time
- Parental and other extended leaves
- Paid holidays
- Opportunities for advancement
- Training and development
- Performance bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
