Jr. Technology Project Manager

University of Washington Medical Center

1d•$114,000 - $125,148

About The Position

The University of Washington’s Office of Research has an outstanding opportunity for a Jr. Technology Project Manager. The Jr. Technology Project Manager is responsible for managing and coordinating software integration, Workday sustainment, and development projects for researcher specific projects. The person in this role will establish relationships with team members, subject matter experts, cross unit stakeholders such as GCA and OSP, and technical staff both in Office of Research and UW IT to achieve efficient business process to streamline research administration. They must be able to prioritize a heavy workload and escalating issues that meet business goals set by management. Successful candidates must possess outstanding independent judgment in prioritizing critical information, and discretion and diplomacy in working within the larger University of Washington (UW) administrative environment. The highly decentralized environment of the UW requires the successful candidate to interface productively with business-oriented clients, system end-users, and a technically oriented project team. The candidate must be able to create strong business relationships and have excellent project management skills and understand the research life cycle. The Jr. Technology Project Manager is a key point of contact for customers, Partners (OSP, GCA, UW IT, EH&S, Etc.), and the project team. It plays a pivotal role in the success of project objectives and future needs. This position supports cross organizational coordination for projects and continued sustainment and maintenance of projects such as Workday integration for improved research administration and compliance.

Requirements

Bachelor’s degree in Business Administration, Communications, equivalent education, or related field
Minimum of 4 years’ experience working with complex projects or operations involving multiple teams and deliverables, complex client or community interactions, and prioritization of multiple competing demands.
Excellent oral and written communications skills; demonstrated and committed to provide excellent customer service
Demonstrated experience with project management methodologies and best practices including project planning, resource management, consensus building, and process improvement
Excellent verbal, written, presentation, and interpersonal communication skills
Demonstrated ability to lead, work with and support cross-functional project teams
Strong customer focus and excellence in relationship management with key partners
Strong diagnostic and problem-solving skills
Experience juggling diverse work assignments that range in duration and time sensitivity, with frequent interruptions and emergent priorities
Ability to work under pressure and execute in a fast-paced environment with multiple deadlines
Ability to excel and adapt to a demanding, constantly changing environment
Demonstrated ability to work independently and as part of a team in a cooperative effort
Strong knowledge and experience in Microsoft products including Word, Excel, Visio, PowerPoint

Nice To Haves

Experience working in a project environment
Experience in technical systems environment
SharePoint and Google Site Experience
Knowledge of JIRA
Experience working on an Agile Scrum team

Responsibilities

Project Management (45%) • Working with resources to define scope, risks and objectives of major releases, individual projects and project phases; develop schedules and budgets, and monitor progress and risk across multiple streams
Ensure project teams have adequate resources, skills and support to successfully deliver on prioritized efforts
Serve software development team(s) as Scrum Master, facilitating Scrum ceremonies, removing impediments, coordinating feature development, testing, release and communications across product teams
Promote agile project management and software development best practices.
Meet regularly with internal and external stakeholders to schedule projects/features based on prioritization from managers
Lead, organize and influence positively and effectively, working through unstructured problems and creating the structure necessary to drive for results
Facilitate resolution of issues within the project decision making structure, determining appropriate escalation and resolution of issues
Provide overall project leadership and management, including managing scope of projects, schedules and budgets, and generating status reports
Direct, create, and implement project plans, status updates, risk mitigation plans and other planning materials to support project execution and control activities
Provide direct and indirect oversight for assigned projects
Evaluate resources needed for project and make recommendations/requests
Work with all levels of management to critically evaluate and communicate business issues/risks to campus clients and team members
Implement appropriate process and policies to collect and report metrics on project performance
Initiate project proposals when existing products need to be upgraded or replaced or products need to be built or acquired to fill gaps
Advise on the impact of novel, developing, and mature applications of IT solutions as they relate to research at the University of Washington
Analysis (30%) • Review requirements gathered from stakeholder and system user interviews to ensure approaches and solutions are linked to objectives and future needs and to uncover gaps
Lead standing and ad hoc workgroups to define business needs and potential solutions
Create artifacts as needed to support clear understanding of business needs, to include business process diagrams, use cases, scenarios, tasks and workflow analysis
Facilitate discussions with stakeholders and subject matter experts, to develop shared understanding of needs and build consensus related to priorities and requirements, and develop inclusive solutions that thoughtfully balance trade-offs and benefits among process partners
Document functional requirements, user interaction requirements, non-functional requirements, specifications, and acceptance criteria to support software development, quality assurance, support and learning materials, and other downstream development support processes
Process Improvement (20%) • Encourage ongoing process improvement with partners such as UW IT, OSP, GCA, EH&S and others to improve overall approach to software development, delivery, and ongoing end-user support
Stay informed and recommend process and/or system changes to meet changing needs
Identify process and supporting technical solutions to streamline business processes, improve efficiency and simplify the administrative process for faculty and staff users
Other Duties as Assigned (5%)