Jr. Systems Administrator
About The Position
Responsible for management of the IT ticketing system. Troubleshoots and diagnoses network, server, software, and computer related problems. Evaluates, recommends, configures, tests, and installs desktops/laptops, peripherals, and related hardware/software. Updates IT procedures and “How to” documents and trains users with efficient and proper usage of software/hardware. Responsible for maintaining IT office in an organized fashion, ensures supplies and equipment are properly and securely stored, and places orders as needed to replenish supplies. Maintains accurate and up to date inventory systems by adding and removing all hardware/software/etc. Coordinates secure disposal of equipment when needed. Responsible for adding, removing, and updating user account information, resetting passwords, etc. Provide information to staff for IT related office supply requests. Processes checks requests for IT related supplies and bills. Responsible for safely moving IT equipment and ensuring cords are organized; works with Operations Associate to coordinate moving IT equipment during office moves. Assists Systems Administrator with documenting configurations and settings of network equipment. Research, analyze, evaluate, and recommend potential updates in technologies, policies, and procedures. Recommends changes and makes updates to group policy. Maintains staff asset agreements. Monitors network backups and storage. Provides support to local offices and travels to satellite offices when needed. Installs, maintains, modifies, and repairs ethernet cable infrastructure. Performs other duties as assigned. Reports to the Systems Administrator.
Requirements
- 3 years of experience working with computer systems and applications in an office environment.
- Knowledge of Windows server environment (AD/DS, DHCP, DNS, Group policy, File shares, printing).
- Knowledge of Microsoft Office 365, Exchange, Azure, Teams, and SharePoint.
- Understanding of basic wired/wireless TCP/IP networking and connections.
- Understanding of and honor the concept of confidentiality.
- Demonstration of initiative, resourcefulness, and ability to work independently.
- Ability to lift, move, and install all IT equipment, including but not limited to, lifting a minimum of 20 pounds, climbing a ladder, crawling under and behind office furniture, relocating equipment up and down stairs, and demonstrate efficient cable management.
- Ability to work effectively with a wide variety of individuals including staff members, volunteers, board members, and vendors.
- Must have a reliable vehicle, a valid AZ Driver’s License, current insurance, and a driving record that will be supported by our liability insurance provider.
- Good interpersonal skills; sensitivity to cultural and personal diversity.
Nice To Haves
- Associate degree in Computer Science or related field.
- Technical certification(s) in the field of technology (MCSA, Comptia A+, etc.)
- Experience working in a non-profit organization.
Responsibilities
- Management of the IT ticketing system.
- Troubleshoot and diagnose network, server, software, and computer related problems.
- Evaluate, recommend, configure, test, and install desktops/laptops, peripherals, and related hardware/software.
- Update IT procedures and “How to” documents and train users on efficient and proper usage of software/hardware.
- Maintain IT office in an organized fashion, ensuring supplies and equipment are properly and securely stored, and placing orders as needed to replenish supplies.
- Maintain accurate and up to date inventory systems by adding and removing all hardware/software/etc.
- Coordinate secure disposal of equipment when needed.
- Add, remove, and update user account information, reset passwords, etc.
- Provide information to staff for IT related office supply requests.
- Process check requests for IT related supplies and bills.
- Safely move IT equipment and ensure cords are organized; work with Operations Associate to coordinate moving IT equipment during office moves.
- Assist Systems Administrator with documenting configurations and settings of network equipment.
- Research, analyze, evaluate, and recommend potential updates in technologies, policies, and procedures.
- Recommend changes and make updates to group policy.
- Maintain staff asset agreements.
- Monitor network backups and storage.
- Provide support to local offices and travel to satellite offices when needed.
- Install, maintain, modify, and repair ethernet cable infrastructure.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
