Jr. Support Technician
About The Position
This position provides essential services through reviewing transactions and annotating data, with some duties involving fielding support requests or helping prepare for deployments. It provides technical problem resolution to end users by diagnosing questions and guiding users through step-by-step solutions. The role also provides context, coordination, and follow-through to ensure work is completed accurately and aligned with business needs, while supporting collaboration, documentation, and process consistency across Technical Support. The position is 100% onsite at Grainger’s Santa Ana, California office and follows a Wednesday–Sunday schedule from 2:30 PM to 11:00 PM. It is not eligible for sponsorship now or in the future; applicants must be authorized to work in the United States now and for the foreseeable future.
Requirements
- At least 1 year of experience in data review, quality assurance, technical support, operations, data annotation, or a related field.
- Strong attention to detail and ability to follow standardized processes and quality guidelines.
- Ability to analyze information, identify patterns, and investigate discrepancies.
- Strong written communication and documentation skills.
- Must be authorized to work in the United States now and for the foreseeable future; sponsorship is not available.
Nice To Haves
- CompTIA A+, CCNA, or other technical certifications.
Responsibilities
- Review transactions, records, and annotated data for accuracy, completeness, and consistency with established guidelines.
- Identify discrepancies, anomalies, and potential quality issues through detailed data review.
- Communicate findings and provide supporting information to facilitate accurate issue resolution.
- Perform data annotation and classification tasks according to established standards and quality requirements.
- Escalate complex or unresolved issues to the appropriate technical or operational resource.
- Participate in quality-improvement efforts by identifying recurring errors, process gaps, and opportunities for greater consistency.
- Stay current with system updates, workflow changes, data standards, and quality requirements.
- Diagnose end-user questions and guide users through step-by-step solutions.
- Provide coordination and follow-through to ensure work is completed accurately and aligned with business needs.
- Support collaboration, documentation, and process consistency across Technical Support.
- As needed, field support requests or help prepare for deployments.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- For full-time employees, 18 paid time off days annually, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
