Jr. Resource Analyst
About The Position
Supports the IoT Sensor Support organization through installation scheduling, resource allocation, workload management, and service order coordination. Assists in ensuring field resources are effectively utilized to meet installation demand while maintaining customer service objectives. Monitors schedules, service order inventories, and resource availability to identify operational issues, recommend solutions, and support efficient execution of IoT installation activities. Collaborates with field operations, dispatching teams, installers, and management to optimize workload distribution and installation performance. No direct reports. Contributes as an individual contributor within the Resource Management and IoT Sensor Support teams. Supports Engineering Operations, Inspection Services, and IoT Sensor Support through scheduling, workload analysis, service order management, and territory planning. Provides recommendations regarding inspector utilization, schedule optimization, and resource allocation. Supports daily operational decision-making through analysis of reports, dashboards, schedules, and service order inventories. Coordinates activities across multiple business groups including Customer Success, Dispatch, Inspection Services, and IoT Operations.
Requirements
- Associate degree or equivalent work experience required
- 1–3 years of experience in customer service, operations support, dispatching, workforce management, scheduling, or resource planning
- Strong analytical and problem-solving skills
- Understanding of scheduling, workload balancing, and resource allocation concepts
- Ability to analyze data and identify trends
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Detail-oriented with strong follow-through
- Ability to prioritize competing demands in a fast-paced environment
- Strong customer service mindset
- Proficiency with Microsoft Excel, Outlook, Teams, and Power BI
- Ability to collaborate effectively across multiple departments
- Adaptability and flexibility in response to changing business needs
Nice To Haves
- Bachelor's degree in Business, Operations Management, Supply Chain, Analytics, or related field preferred
- Experience working with reporting tools, scheduling systems, or operational analytics preferred
- Experience using Microsoft Office applications, particularly Excel and Power BI, preferred
- Experience using PeopleSoft, or any ERP software suit
- Exposure to field service, logistics, installation operations, or IoT support environments is a plus
Responsibilities
- Installation scheduling
- Resource allocation
- Workload management
- Service order coordination
- Ensuring field resources are effectively utilized to meet installation demand
- Maintaining customer service objectives
- Monitoring schedules, service order inventories, and resource availability to identify operational issues
- Recommending solutions
- Supporting efficient execution of IoT installation activities
- Collaborating with field operations, dispatching teams, installers, and management to optimize workload distribution and installation performance
- Scheduling
- Workload analysis
- Service order management
- Territory planning
- Providing recommendations regarding inspector utilization, schedule optimization, and resource allocation
- Supporting daily operational decision-making through analysis of reports, dashboards, schedules, and service order inventories
- Coordinating activities across multiple business groups including Customer Success, Dispatch, Inspection Services, and IoT Operations
Benefits
- Diversity and Inclusion initiatives
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
