Jr. Network & Technical Support Specialist
About The Position
Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.
Requirements
- 2-4 years of enterprise experience providing help desk, desktop, or technical support to end users
- Experience working with a ticketing system
- Experience working with Active Directory
- Proficiency in Windows OS / Windows software support (Windows 10 / Windows 11)
- Knowledge of troubleshooting email related issues
- Knowledge of workstation setup and installs.
- Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
- LAN/WAN experience
- Personal vehicle
- Comfortable working fully on site
Nice To Haves
- Certifications (A+ is most applicable)
- Knowledge of troubleshooting email related issues
- Knowledge of workstation setup and installs.
- Ability to install network operation systems and perform simple upgrades to the network
- Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
- Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
- General network experience with printers/routers/adding users/grouping
- Server Hardware configuration
- Manage switch configuration and troubleshooting
- LAN/WAN experience
- Support of virtual server environment
Responsibilities
- Contribute to the software and hardware troubleshooting of equipment including laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies.
- Work well with end users and demonstrate strong customer service.
- Install network operation systems and perform simple upgrades to the network.
- Configure and manage network-based user profiles (Active Directory or other Directory Service tools).
- Perform general network tasks with printers/routers/adding users/grouping.
- Configure server hardware.
- Manage switch configuration and troubleshooting.
- Support virtual server environments.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
