Jr IT Technician - Second Shift

Shipfusion•Carol Stream, IL

10d•Onsite

About The Position

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team. At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! We are hiring for a Junior L1 On-site IT Technician (2nd Shift) to provide on-site technical support and assistance to our employees, warehouses, and remote staff. As the technician, you will be responsible for maintaining our fleet of Apple devices, including Mac Mini, MacBook Pros, and iPads across our organization. You will also provide break/fix support for our fulfillment warehouses, Google Workspace administration, and offer support to our helpdesk team.

Requirements

1-2 years of experience in an IT support role.
Experience managing and supporting corporate hardware devices such as laptops, tablets and workstations
Familiarity with corporate email and identity management
Strong troubleshooting and IT problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
On-site role in Carol Stream, IL

Nice To Haves

IT support roles in warehousing environments or logistics companies
Experience managing and supporting Apple devices such as Mac Mini, MacBook Pros, and iPads.
Familiarity with Google Workspace administration.
Spanish language fluency

Responsibilities

Reset the state of Carol Stream’s operational team’s tech devices from 1st shift and prepare for 3rd shift
Maintain and respond to Jira IT support tickets from the organization as Tier 1 support. This involves both on-site support in Carol Stream and remote support for other locations and users.
Administer and manage Google Workspace accounts, including email, calendar, and drive.
Basic vendor management related to support needs, such as scheduling call-outs and procurement
Assistance with employee onboarding and offboarding
Provide training to employees on how to effectively use our IT systems and tools.
Stay up-to-date with the latest IT trends and technologies and recommend improvements to our IT infrastructure