Jr HelpDesk Technician

DATAVOX•Houston, TX

About The Position

Jr HelpDesk Technician Launch Your IT Career with DataVox Are you a recent college graduate looking to start your career in Information Technology? DataVox is seeking a motivated, customer-focused Jr. Help Desk Technician to join our growing IT team. This is an excellent opportunity for someone with a degree in Information Technology, Computer Science, Cybersecurity, or a related field who is eager to gain hands-on experience, learn from experienced professionals, and build a long-term career in IT support and infrastructure. About DataVox For more than 30 years, DataVox has been helping organizations across Texas leverage technology to improve communication, security, and business operations. We specialize in Managed IT Services, Network & Data Center Technologies, Audio Visual Solutions, Physical Security Systems, Structured Cabling, Voice & Collaboration Solutions. At DataVox, we believe great technology starts with great people. We invest in developing our team members and providing opportunities for continuous learning and career advancement. A Culture That Brings People Together At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special: An Encouraging Environment centered on upskilling and career growth Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year. Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!) A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together. Build Real-World Experience As a Jr. Help Desk Technician, you'll gain exposure to a wide range of technologies while supporting employees across the organization. You'll work alongside experienced IT professionals who will help you develop technical troubleshooting, customer support, networking, and systems administration skills. Whether your long-term goal is Systems Administration, Networking, Cybersecurity, Cloud Technologies, or IT Management, this role provides a strong foundation for future growth.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
Recent graduate or up to one year of relevant experience through internships, part-time roles, technical support positions, or customer service roles
Basic understanding of Windows operating systems and Microsoft 365 applications
Foundational knowledge of computer hardware, software, and networking concepts
Strong problem-solving and troubleshooting abilities
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and willingness to take initiative

Nice To Haves

Internship experience in IT support, help desk, networking, or systems administration
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900, or similar) preferred
CompTIA A+, Network+, or Security+ certification preferred
Experience working with Windows, Active Directory, Microsoft 365, or ticketing systems

Responsibilities

Responding to help desk tickets, phone calls, emails, and chat requests
Diagnosing and resolving hardware, software, and basic network issues
Creating, modifying, and managing user accounts within Active Directory
Configuring and deploying laptops, desktops, and office phones
Installing software applications and performing routine system updates
Assisting with onboarding and offboarding technical setup for employees
Assisting with day-to-day security tasks, including MFA enrollment support, triaging user-reported phishing emails, and escalating suspicious activity to the security team
Escalating complex issues to senior IT team members when appropriate
Documenting support activities and solutions to improve knowledge sharing
Delivering excellent customer service while communicating technical concepts in a clear and professional manner