Jr. Consumer Education Specialist

Government of Alberta•Edmonton, AB

29d•CA$66,884 - CA$87,736•Onsite

About The Position

The Ministry of Affordability and Utilities leads and coordinates government’s ongoing efforts to make everyday life more affordable, manages and develops policy for the development of the province's utilities sector and oversees a reliable and affordable electricity system for Albertans. The Utilities Consumer Advocate's mandate is to educate, advocate and mediate for Alberta's residential, farm and small business electricity and natural gas consumers. The Utilities Consumer Advocate (UCA) is dedicated to educating, advocating, and mediating on behalf of Alberta’s residential, farm, and small business consumers. Reporting to the Manager, Consumer Education and Awareness, the Jr. Consumer Education and Engagement Specialist will support the Utilities Consumer Advocate through effective education and public engagement practices. The position will ensure the Utilities Consumer Advocate’s education and outreach activities engage Alberta’s utility consumers, including target audiences and associated stakeholder organizations. The work of the position equips consumers to make informed decisions and positions the Utilities Consumer Advocate as a trusted source of support and unbiased information.

Requirements

University graduation in a related field (Education, Communications, Commerce/Marketing); with no experience.
Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
Experience developing and delivering presentations, workshops and webinars.
Experience managing tight timelines and multiple requests, balancing individual contributions with content best-practices, and with brand and messaging consistency.
Experience interacting with a variety of stakeholders representing diverse interests and perspectives.
Must be available for travel and able to work evenings and weekends.
Must have a valid driver’s license.
Required to transport boxes of materials and presentation supplies.
Class 5 Driver's License is required.
Must be able to work evenings and weekends.
Be able to work independently and alone for long periods of time and extended periods of standing and lifting up to 30 lbs are required.

Nice To Haves

Knowledge of how Alberta's utilities system works.
Experience developing public education and engagement materials, including report writing.

Responsibilities

Develop, deliver, and continually improve public education and engagement activities that align with the UCA’s Consumer Education and Awareness Program.
Research, identify, and pursue outreach opportunities with community groups, municipalities, Indigenous communities, industry stakeholders, and consumer organizations across Alberta.
Build and maintain positive, respectful relationships with a diverse range of internal and external partners, applying strong interpersonal and stakeholder management skills.
Create and deliver engaging presentations, workshops, and webinars using tools such as PowerPoint and other presentation software.
Ensure all educational products meet UCA visual identity, Government of Alberta branding, and communications standards.
Research innovative presentation methods and engagement tools and integrate them into programming.
Collaborate closely with Communications, other Ministry divisions, and Government of Alberta partners to ensure alignment with policy direction and identify opportunities for joint engagement.
Monitor, measure, and report on program outcomes; adjust strategies based on data, feedback, and emerging trends.
Respond directly to consumers across the province, providing clear, accurate information on Alberta’s electricity and natural gas markets, retailers, contracts, billing, and consumer rights.
Apply strong problem solving and customer service skills to help consumers understand and navigate complex issues.
Use acquired knowledge, UCA databases, and website tools to assess questions and provide appropriate responses.
Guide consumers through choices related to retailers, regulated services, and available contracts.
Provide referrals to other government departments or external agencies when inquiries fall outside UCA’s mandate.
Assist consumers in navigating the ucahelps.alberta.ca website.
Identify and analyze trends and frequently asked questions to highlight areas of public concern and inform UCA program and regulatory work.
Build connections within government, community organizations, utilities providers, and external agencies to support shared education and outreach goals.
Gather insights during public interactions to support UCA’s regulatory proceedings and consumer impact assessments.
Provide recommendations to the Manager on potential improvements to policies, procedures, and engagement approaches.
Support the development of educational programs, publications, web materials, and other resources that empower consumers to make informed decisions.
Apply strong writing, editing, proofreading, and research skills to create high quality materials.
Write reports, summaries, and engagement plans to support program development.
Maintain a strong, current knowledge base of utility industry policies, practices, regulatory changes, and consumer issues.
Represent the UCA at trade shows, community events, conferences, and outreach activities.
Work independently for extended periods while managing multiple deadlines and shifting priorities.
Adapt to schedule changes on short notice; work evenings, weekends, overtime, and travel throughout Alberta as required (including multi day trips up to four days).