Joy Creator/Guest Service Representative-FT

Nothing Bundt Cakes #192 • Herndon, VA

1d • $13 - $17 • Onsite

About The Position

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

Requirements

• Must be at least 16 years old to apply.
• Must be able to work on Sundays when needed.
• Must be able to work on holidays when needed.
• Must be able to work flexible hours.
• Must be able to work on weekends.
• Must be able to work extra time beyond regular working hours.
• Must be able to stand for extended periods.
• Must be able to lift up to 25 pounds.
• Must be able to communicate effectively with guests and team members.
• Must be able to work in a fast-paced environment.
• Must be able to follow instructions and policies.
• Must be able to maintain a clean and organized work area.
• Must be able to handle cash and credit card transactions accurately.
• Must be able to learn and retain product knowledge.
• Must be able to work independently and as part of a team.

Nice To Haves

• Previous customer service experience is a plus.
• Previous retail experience is a plus.
• Previous food service experience is a plus.
• Previous baking or decorating experience is a plus.
• Previous experience with point-of-sale systems is a plus.
• Previous experience with email marketing is a plus.
• Previous experience with social media marketing is a plus.
• Previous experience with event planning is a plus.
• Previous experience with customer relationship management is a plus.
• Previous experience with inventory management is a plus.
• Previous experience with visual merchandising is a plus.
• Previous experience with health and safety regulations is a plus.
• Previous experience with dress code and personal hygiene policies is a plus.
• Previous experience with work attendance and punctuality policies is a plus.

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Early closing hours
• Closed on Sundays (except for a couple of times each year)
• Casual dress code (T-shirts and sneakers)
• Cake discounts
• Training provided (crafting cake and career growth)
• Opportunity to make new friends
• Fun work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed