Journeyman Telecommunications Engineering Specialist

Eagle Integrated Services•San Antonio, TX

About The Position

The Journeyman Telecommunications Engineering Specialist is a skilled technical professional responsible for the installation, configuration, and maintenance of the organization's unified communications systems, with a primary focus on Video Teleconferencing (VTC) and Voice over IP (VoIP) technologies. Working under the general guidance of senior engineers, this individual performs hands-on technical work to ensure that VTC and voice systems are reliable, secure, and meet user needs. They are a key resource for setting up conference rooms, troubleshooting session issues, managing system endpoints, and providing technical support for all real-time communication services.

Requirements

A minimum of three (3) to five (5) years of hands-on experience in supporting telecommunications systems, with at least two (2) years of that experience focused specifically on Video Teleconferencing (VTC) and VoIP technologies
Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.
Proficiency with enterprise VTC hardware from major vendors (e.g., Cisco, Poly/Polycom).
Solid understanding of video and voice communication protocols (e.g., SIP, H.323).
Experience with VoIP phone systems (Cisco preferred) and soft clients.
Familiarity with basic network troubleshooting (TCP/IP, LAN/WAN) as it relates to real-time communication.
Strong customer service and communication skills.
Must possess and maintain a SECRET security clearance.

Nice To Haves

A relevant industry certification is desired. Examples include: CompTIA Network+, Cisco Certified Network Associate (CCNA) Collaboration, Certified Technology Specialist (CTS) from AVIXA

Responsibilities

Install, configure, and test VTC hardware, including codecs, cameras, microphones, and control systems in conference rooms and other designated facilities.
Integrate VTC systems with associated audio-visual (AV) equipment, such as displays, projectors, and room control panels (e.g., Extron, Crestron, AMX).
Provide "white glove" pre-meeting setup and in-session technical support for high visibility VTC meetings to ensure successful execution.
Schedule and manage VTC sessions, including multipoint conferences using bridging infrastructure (MCU).
Install and configure Voice over IP (VoIP) hard phones and assist users with the setup of soft client applications (e.g., Cisco Jabber).
Perform basic user account administration in the telecommunications call manager system, such as creating new users and assigning phone profiles.
Troubleshoot and resolve common user-reported issues with office phones, including connectivity, call quality, and feature functionality.
Perform routine maintenance and apply software updates and patches to VTC codecs, VoIP phones, and other communication endpoints under the direction of senior staff.
Monitor the health and status of telecommunications systems and endpoints, identifying and reporting potential issues.
Assist with maintaining an accurate inventory of all VTC and telephony assets.
Serve as a Tier 2 escalation point for the Help Desk for issues related to VTC and VoIP systems.
Diagnose and resolve technical problems with VTC sessions, including connectivity failures, poor audio/video quality, and content sharing issues.
Provide guidance and training to end-users on the proper use of conference room VTC equipment and collaboration tools.