Forklift Technician-FIELD

Wolter, Inc. • Pilot Mountain, NC

8d • Onsite

About The Position

Responsible for diagnosing and repairing material handling equipment on customer premises – meeting and exceeding customer’s expectations. To support our company mission to keep our customers’ equipment running with the least amount of down time possible.

Requirements

• Must maintain excellent rapport with customers.
• Must stay current with technical knowledge on products we support.
• Must ensure we use “safety” in all activities encountered throughout the day.
• Must be willing to work overtime as needed to satisfy customer, to include off-hours emergency calls.
• Must have very good skills in repairing powered industrial equipment, with a minimum of two (2) years’ experience repairing fork lift trucks and/or other products we represent, to include all types of LP Gas, diesel, and electric trucks.
• Must successfully complete any training courses required.
• Strong customer orientation
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have valid driver’s license and good driving record.
• Must be certified to operate material handling equipment.
• Commitment to company vision and mission

Nice To Haves

• Experience with welding and fabricating
• Trained on complete rebuilding of major brands of equipment
• Awareness of lean business principles

Responsibilities

• Complete all service jobs that are assigned to you.
• Communicate with the Road Lead Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports with customers’ signature).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Identify jobs that should be sent to our shop for repair (due to complexity or safety reasons) and recommend they be sent in.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed