Journeyman PC Technician

E&M Technologies, Inc.•Colorado Springs, CO

4d•Onsite

About The Position

E&M Technologies, Inc. is currently seeking a Journeyman PC Technician to join our team in Colorado Springs, CO in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs?the world's finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives. Job Responsibilities: PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site. Typical Duties Include: Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group. Escalates calls to agreed service levels. Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers. Installs and configures application and operating system software and upgrades. Troubleshoots and repairs hardware and network connectivity issues. Removes old equipment and performs data migration to new machines.

Requirements

Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.
Current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
Must be a U.S. Citizen.
Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret with eligibility for additional Caveats security clearance.

Nice To Haves

Experience participating in and effectively contributing to a highly collaborative team environment.
Demonstrated ability to be innovative and to work independently.
Strong verbal and written communication skills.
Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)

Responsibilities

Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
Escalates calls to agreed service levels.
Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.
Installs and configures application and operating system software and upgrades.
Troubleshoots and repairs hardware and network connectivity issues.
Removes old equipment and performs data migration to new machines.