PC Technician

Arizona Department of Administration•Phoenix, AZ

1d•$23•Hybrid

About The Position

Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DCS Wide Area networks for the Desktop Support Team. Note: This position requires employee to be in office 3 days a week.

Requirements

Vendor technologies, in-house developed applications and client computing hardware including, but not limited to; Personal Computers
Functional characteristics and capabilities of operating systems for Windows
Functional characteristics and capabilities of the hardware
Wireless networking functionality and capability
Network functionality and capability
Functional characteristics and capabilities of desktop/laptop support and troubleshooting
The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways
Strong customer service skills
Excellent interpersonal, written and verbal communication skills
Basic troubleshooting skills in computer hardware and software
Using software utilities and monitors
Network planning and implementation
Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment
Balance, prioritize and organize multiple tasks
Work collaboratively in teams and across organizations
Synthesize feedback and adjust plans accordingly
Build strong relationships inside and outside the organization
Develop and write technical documentation
Install and repair PC hardware & software installation
Respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; and meets commitments
Identify opportunities for use of solutions to improve efficiency and reduce waste
Focus on solving conflict; maintain confidentiality; listen to others without interrupting; keeps emotions under control; remain open to other's ideas and try new things
Work within guidelines of established methods; obtain, clarify and provide information within established parameters
Prioritize and plan work activities; set goals and objectives; use time efficiently; communicate activities and results as appropriate
Regularly provide specific instructions to complete tasks; regularly participate in reviews of assigned and completed tasks
This position requires driving as an essential job function. Employees must have and maintain a valid, class-appropriate driver’s license, complete required training, and pass all necessary record checks. A current, unexpired license—neither revoked nor suspended—is required. Those driving personal vehicles on state business must carry the required liability insurance (see A.A.C. R2-10-207.11). Acceptable driving records and completion of all driver training are mandatory.
Employees must secure and maintain an Arizona Fingerprint Clearance Card and DCS Central Registry clearance.
Associate’s degree plus 1 – 3 years of experience in desktop support (or equivalent experience).

Responsibilities

Perform varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.
Provide PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.
Ensure the successful day-to-day operation of networking technologies, providing timely responses to incidents. Accurately document support issues and resolutions in the Service Desk, and communicate user feedback to the DCS team. Consistently maintain a customer-focused attitude and approach in all interactions.
Make educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel to various geographical DCS locations.
Advise supervisor of equipment and software needs; frequent contact with field users.
Other duties as assigned as related to the position.