Journeyman Management Analyst

Vintun•Stafford, VA

1d•$70,000 - $130,000•Onsite

About The Position

Vintun LLC is seeking an ITIL v3 Expert or ITIL 4 MP to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions. You will support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Supports includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices. Qualified candidates are expected to provide recommendations to implement enhancements while maintaining current Service Operations levels.

Requirements

Demonstrated knowledge and experience working with information technology process managers and service owners.
Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
Demonstrated ability to prioritize projects and efforts with minimum guidance.
ITIL v3 Expert or ITIL 4 MP certification is required.
Excellent Microsoft Office skills including Word, PowerPoint, Excel, and Visio.
BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university.
Minimum of 10 years of experience in ITSM environments.
Experience creating records and running reports in an ITSM tool is a must.
All personnel must be able to pass a National Agency Check background investigation.
Due to this being a contract position working for the US government all candidates must be a U.S. citizen and pass a criminal and financial background check as well as a drug test.

Nice To Haves

Experience supporting the U.S. Marine Corps is preferable.
PMP certification is a plus.
A Master’s degree in an IT discipline is preferable.
BMC Remedy experience is preferable.

Responsibilities

Provide ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to federal government customers and stakeholders in support of their service management environment.
Provide support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management.
Ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows.
Ability to communicate and partner with service owners and process managers on continual service improvement activities.
Ability to schedule, facilitate, and participate in service management forums and meetings, including the creation of meeting minutes and action items is a must.