Journeyman Computer Support Specialist / IT Help Desk Specialist

TechSilo • Washington, DC

1d • Onsite

About The Position

TechSilo is hiring two Journeyman Computer Support Specialists / IT Help Desk Specialists to provide on-site IT help desk and Tier II technical support for a federal customer in Washington, DC. You'll support Windows, macOS, and mobile environments, working alongside Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams. These are contingent positions based on contract award expected in early August. Selected candidate resumes will be included with our proposal to the government.

Requirements

• Enterprise-level Windows and macOS administration, including imaging, deployment, and endpoint security baseline compliance
• Experience with endpoint management/automation platforms (Ivanti, KACE, Microsoft Intune, JAMF, or equivalent)
• Ability to troubleshoot identity and access services: Microsoft Entra ID, Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions
• Strong log analysis and diagnostic skills to identify root causes and resolve technical issues
• Familiarity with cloud/hybrid environments (AWS) and Zero Trust security principles
• Strong customer service, documentation, and communication skills; able to mentor junior technicians
• Must be a U.S. citizen, lawful permanent resident, or H1B worker able to meet all work eligibility and customer access requirements
• Must obtain favorable FBI criminal check results and complete fingerprinting at U.S. Capitol Police headquarters in Washington, DC prior to starting work

Nice To Haves

• CompTIA Security+
• Microsoft Certified: Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner or higher
• ITIL Foundation (or equivalent)
• AWS Certified SysOps Administrator – Associate
• Previous favorably adjudicated personnel investigations are preferred

Responsibilities

• Provide Tier II support for Windows, macOS, and mobile devices; image, deploy, and configure endpoints per approved security baselines
• Deploy and maintain configuration baselines using endpoint management tools (Ivanti EPM, KACE, Microsoft Intune, JAMF, or equivalent)
• Administer Microsoft Entra ID and Active Directory, including account provisioning, group policy, and identity lifecycle management
• Support MFA, secure remote connectivity, and macOS/iOS enrollment, configuration profiles, and FileVault management
• Diagnose complex authentication, connectivity, and endpoint issues using Windows Event Viewer, macOS Console, and other diagnostics
• Mentor Tier I staff, review escalations, and maintain SOPs and knowledge base documentation
• Perform secure drive sanitization/destruction (e.g., BitRaser) and hard drive cloning for deployments and data migrations
• Apply information security principles, including encryption, data loss prevention, and secure credential handling
• Support periodic projects: endpoint modernization, patch management, vulnerability remediation, and incident response

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level