Journey Operations Manager — Contract / Freelance (Adobe Journey Optimizer)
About The Position
GTX Solutions, a CourtAvenue Company, is seeking a Journey Operations Manager for a contract/freelance engagement supporting a B2B marketing transformation. This role involves migrating to Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). The Journey Operations Manager will be the operational backbone of the program, responsible for day-to-day management of campaign builds, AJO journey deployments, QA processes, intake workflows, and delivery coordination within a complex multi-partner environment. The engagement requires significant hours during the initial build phase (approximately two months) and then transitions to a lighter maintenance cadence through December.
Requirements
- 5+ years in marketing operations, campaign management, marketing automation execution, or program coordination.
- Hands-on experience with an enterprise marketing automation platform. AJO and AEP are preferred, but experience on Salesforce Marketing Cloud, Marketo, or Oracle Eloqua is acceptable.
- Proven QA and deployment discipline in a high-volume environment.
- Comfort with PM tools (Asana, JIRA, Teamwork, or similar) and managing concurrent workstreams.
- Strong communication across technical, strategic, and client-facing teams.
- Ability to commit near full-time hours during the first two months of the engagement (~40 hours/week).
Nice To Haves
- Direct AJO campaign execution and journey management.
- AEP audiences, segments, and activation familiarity.
- Experience on a B2B marketing platform migration.
- MarTech consulting or agency delivery background.
Responsibilities
- Run day-to-day campaign execution in Adobe Journey Optimizer (AJO): setup, audience targeting, content associations, and deployment scheduling.
- Own the intake process: briefing, capacity planning, and prioritization with stakeholders.
- Coordinate QA across active journey builds (logic, targeting, content rendering, compliance) before anything deploys.
- Be the operational point of contact between GTX, technical build partners, and the client's marketing team.
- Maintain execution trackers, dashboards, and deployment calendars.
- Support migration of legacy-platform campaigns into AJO.
- Surface risks, blockers, and capacity constraints early.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
