Joint Operations Center Communication Technician

Isys Technologies•Colorado Springs, CO

1d•$75,000 - $83,000•Onsite

About The Position

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Joint Operations Center Communication Technician to support ongoing activities for a customer in Colorado. This position will be on-site and will require an active TS/SCI.

Requirements

Bachelors of Science Degree in related field plus 2-4 years of experience or HS plus 6-8 years of experience to qualify for this position.
Active TS/SCI eligibility clearance.
DoD 8750 Compliance and IAT Level 2 Certification: CompTIA’s Security+CE.

Responsibilities

Experience with Active Directory for modification, permissions, policies, security groups, and share drive connectivity of user accounts
Windows OS expertise to include advanced windows settings, desktop configurations, image deployment, installation, remote management, network troubleshooting, recovery, storage and update management, Hyper-V, and Security Management (These were our required Percipio Certificates)
Access Print Management Servers for the installation and server configuration for printers on multiple network servers, mapping Internet Protocol for network connectivity, troubleshooting, and printing capabilities.
Manage the Defense Enterprise Provisioning Online (DEPO) services for N&NC Persona Single-Entry and Non-Persona Entry for provisioning and deprovisioning O365 entitlements, as well as creation, modification, and assigning of DoD organizational mailboxes (OMB), calendars, and distribution lists (DL).
Utilize VMware Horizon and Virtual Desktop Infrastructure (VDI) for session and server configuration, connectivity troubleshooting, domain and resource monitoring, critical event databases, and the overall maintenance of virtual session users and groups.
Create and contribute to N&NC Knowledge Base Article database for Tier 0 – 2 technician guides.
Familiarity with the Ivanti service operations tool for documentation and resolution, supporting N&NC Service Level Agreements and a growing resolution database.
Streamline communication by interacting with multiple operational and organization teams of contractors, civilians, and military personnel, exceeding contractual requirements and fostering the customer relationship
Performs software installations and upgrades to operating systems and layered software packages.
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.