Job Service Rep I - CONTINUOUS POSTING

Commonwealth of Massachusetts•Brockton, MA

2d•Hybrid

About The Position

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. Positions are available in Brockton and Boston. Incumbents in this series make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely determinations with appropriate rationales to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.

Requirements

At least two (2) years of full time, or equivalent part-time professional or paraprofessional experience in personnel interviewing, vocational counseling, employment counseling, rehabilitation counseling, educational counseling, credit collection, credit interviewing, credit investigation, claims adjudication, claims settlement, claims examining, claims investigation, claims interviewing, social work or social casework, or any equivalent combination of the required experience and the substitutions below.
Work Monday - Friday from 8:30 AM – 5:00 PM
Have secure Broadband (10MBPS) internet speed connection to maintain full bandwidth coverage

Nice To Haves

Bilingual is preferred.

Responsibilities

Analyze claims by reviewing available data to identify and prioritize potential eligibility issues.
Investigate issues by conducting fact-finding interviews by telephone or via the online system to gather information from claimants and employers and/or their representatives.
Analyze data obtained from investigations and apply relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.
Write and issue timely determinations approving, or denying benefits which contain sufficient facts, reasons and law to enable interested parties to protect their rights.
Access and verify claim information and update records using the online system.
Advise claimants, employers, and/or their representatives, by telephone or via the online system, of appeal rights and procedures in cases of adverse determinations.
Provide information on unemployment insurance programs to employers, claimants and the general public by telephone or via the online system.
Interview claimants and employers of agency unemployment insurance (UI) programs, by telephone or via the online system, to obtain and record data required to determine initial and/or ongoing eligibility of claimants and employers for programs or services.
Perform related duties as assigned.