Job Retention Specialist

HELP USA • New York, NY

5d

About The Position

HELP WORKS is a program that provides training and job placement assistance for residents in our shelter programs. As a Job Retention Specialist, you’ll provide post-placement support to newly-employed program participants. Activities will include site visits to employers, conducting on-site counseling to participants to resolve work-related issues and monitor progress, and the development of a resource bank of support services.

Requirements

• Bachelor's degree in social work or a related field OR equivalent experience and skills.
• Minimum of one year of experience in counseling and/or conducting workshops for unemployed, economically disadvantaged adults.
• Excellent interpersonal, verbal, and written communication skills.
• Computer literacy, particularly with Microsoft Office applications.
• Ability to work some evenings required.

Nice To Haves

• Bilingual (Spanish/English) a plus.
• Valid US driver’s license preferred.

Responsibilities

• Maintaining contact with and counseling employed program participants for at least six months after placement.
• Conducting exit interviews with program graduates prior to their starting new employment, internships, or training programs to review work-related benefits and determine an appropriate schedule for site visits and post-placement follow-up activities.
• Participating in employment readiness classes as requested by the Program Coordinator.
• In conjunction with the program’s Job Developer, working with employers to prevent and alleviate work-related misunderstandings or problems.
• Coordinating the employment verification process, including preparation and retrieval of employer letters and collection of employee pay stubs.
• Preparing and distributing participant off-to-work packages and providing budgeting information and instruction, with an emphasis on the impact of earned income on housing subsidy.
• Disseminating information and facilitating workshops on work-related benefits, including the Earned Income Tax Credit, income tax preparation, re-budgeting, and supportive services and workforce development options for the newly employed.
• Maintaining regular contact with Job Developers and other program staff regarding participant progress and/or problems on the job, and assisting in the formulation and execution of appropriate interventions.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level