Job File Coordinator

SERVPRO of Greater Covington and Mandeville•Picayune , MS

2d•Onsite

About The Position

The Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Requirements

High school diploma/GED (preferred)
At least 1 year of customer service and/or office-related experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to successfully complete a background check subject to applicable law

Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create/review estimate based on scope and photos from Production crew.
Maintain an accurate Work in Progress board for all active leads/projects.
Monitor and ensure all client requirements are followed.
Maintain internal and external communications with all stakeholders.
Review timestamps and other datapoints to reflect accurate reporting.
Complete and review job file documentation for final upload and the audit process.
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.