Job File Coordinator/ Administrative Assistant
About The Position
Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Job File Coordinator/ Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Requirements
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills and strong attention to detail
- Capability to work in a fast-paced, team-oriented office environment
- Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Minimum of HSD/GED
- Able to successfully complete a background check subject to applicable law
Nice To Haves
- Experience with billing, quality assurance, and scheduling a plus
- Experience in service industry environment a plus
Responsibilities
- Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
- Complete internal job file quality reviews
- Prepare estimates and billing invoices
- Coordinate crew and job scheduling
- Office administrative duties such as preparing email and written correspondence
- Perform detailed and accurate data entry
- Assist other departments, as needed
Benefits
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
